We at University Frames produce the very finest, hand-crafted diploma frames in the United States, and appreciate your confidence in choosing us to bring you your perfect frame.  In the rare event your frame needs to be returned or exchanged, please know that we take great care to ensure a seamless experience until you are completely satisfied.  Here are the ground rules:

1. What if there’s a problem with my order?

Send an email to info@universityframes.com or contact us at (714) 575-5100.

2. How long do I have to return my frame?

Returns and exchanges must be made within 180 days from the date of purchase.

3. Can I get a full refund if I cancel my order?

An order can be refunded for the full amount if cancel within 24 hours from the time of purchase.

4. Can rush orders be refunded at their original amount?

Depending on the type of rush service, we will refund the total amount in full if you meet the requirement from the time of purchase.

1.    Overnight – cancelled within 4 hours
2.    2nd Day – cancelled within 6 hours
3.    3rd Day – cancelled within 8 hours

5. What if my frame arrives damaged or incorrect?

We will issue a return label via email, or we can mail a printed label through the post office for an immediate return. The replacement frame will be shipped as soon as the original frame is returned, or the return label is activated.

6. What is your eGift card or Gift policy?

eGift and Gifts cannot be exchanged for monetary value and can only be used towards a frame purchase.

7. Can I get refund for gifts?

No. Gifts can only be exchanged for credit or to purchases another frames.

8. What happens if I don’t have my order information, can I get a replacement or refund?

If you don’t have your order information, we will try to locate your order history. However, if we can’t find any record, you must provide proof of purchase.

9. What if my order was shipped out incorrectly (for example, wrong diploma size, school name, etc.)?

Please our contact customer service department. A 15% restocking fee may be applied due to incorrect ordering.

10. What if my order was shipped out correctly, but is no longer desired?

There is a 25% restocking fee for all frames returned but not replaced. Please have the original frame returned for a refund, less the restocking fee.

Disclaimer:Frames must be in their original packaging with all materials intact before returning your product. The frame needs to be returned in good condition for a refund. If you ordered your frame via a bookstore or any other retail outlet please refer to their return and exchange policy as we are unable to refund payments not made to University Frames directly

Refund & Exchange Form