We at University Frames produce the very finest, hand-crafted diploma frames in the United States, and appreciate your confidence in choosing us to bring you your perfect frame.
In the rare event your frame needs to be returned or exchanged, please know that we take great care to ensure a seamless experience until you are completely satisfied. Here are the ground rules:
If your order is received incorrect or damaged, we will issue a return label via email or we can mail a printed label through the post office for an immediate return. The replacement frame will be shipped as soon as the original frame is returned, or the return label is activated.
If your order was shipped out correctly but contained incorrect information when we received it (for example, wrong diploma size, school name, etc.), please have the original frame returned to us for an exchange. The replacement frame will be shipped once the original frame is returned. There is a 15% restocking fee on frames replaced due to incorrect ordering.
If your order was shipped out correctly but is no longer desired, please have the original frame returned to us for a refund, less the restocking fee. There is a 25% restocking fee on frames returned but not replaced.
Of course, any difference in the cost of a replacement frame will be adjusted and paid or refunded accordingly, after any restocking fee, if applicable.
Returns or exchanges must be made within 180 days of receipt of the frame.
Frames must be in their original packaging with all materials intact.
If you ordered your frame via a bookstore or any other retail outlet please refer to their return and exchange policy as we are unable to refund payments not made to University Frames directly.