University Frames is very proud of the custom, highly skilled and quality handcrafted work that goes into each individual frame. In the unlikely event that your frame arrives in less than perfect condition or you are not satisfied with your purchase you may return or exchange your frame within 60 days of delivery.
If you choose to return your frame we will be glad to refund the cost of your purchase less a 25% re-stocking fee. Refunds will be credited in the way of your original method of payment. If you paid via check please allow up to two weeks to receive your refund via the U.S. Postal Service. If your frame was a gift we will be happy to issue you a credit towards a future purchase, however refunds can only be issued via the original method of payment. The cost of returning the frame is your responsibility and all returns must be received back to us in new, undamaged condition and in original packaging.
We are happy to assist in exchanging your frame if there was an error when the order was placed (such as the incorrect diploma size was ordered, or the incorrect layout was ordered). Due to the custom nature of our product there is a 10% restocking fee on returned frames that need to be exchanged. Please contact our customer service department for pricing at (800)711-1977 prior to shipping back your frame. All exchanges must be received back to us in new, undamaged condition and in original packaging.
If you ordered your frame via a bookstore or any other retail outlet please refer to their return and exchange policy as we are unable to refund payments not made to University Frames directly.
We take great strides to ensure that each diploma frame is shipped to our customers in pristine condition. There are very few instances in which a frame arrives in less than perfect condition however, rest assured if that happens, we will replace your frame at no cost to you. If the original product is to be returned, we will provide a call tag label to cover the cost of the return shipping. The original frame should be returned to us, or the call tag label should show that the product is in transit back to our facility prior to sending the replacement.