FAQs

We use UPS or FedEx for most shipping destinations. United States Postal Service is used for many international destinations.

Once your frame leaves our facility you will receive an email from FedEx that will provide you with the tracking information for your package. We also recommend checking your spam folder since it's an automated message. You can also check the status of your order on our website by Clicking Here.

Yes! We do offer the ability to ship International via USPS. Additional shipping charges will apply; the cost typically starts around $60, depending on the exact location and frames specifics. Please email the frame details (Moulding, School, Diploma Size, etc.) and the shipping address to cs@universityframes.com. Once we have this information, we will be happy to provide you with a quote.

No, it is not necessary to send your prized diploma, certificate or any valuable item you wish to preserve. The frame comes with instructions on how to easily insert your diploma or certificate. Click here for additional tips on framing your diploma.

Diploma sizes vary depending on a multitude of factors such as year of graduation, type of degree (law and medical degrees are often different sizes). If you have not yet received your diploma or you are buying the frame as a gift, you can contact the school's Registrar's Office directly to obtain this information.

Absolutely! There is a $30 discount plus free shipping on all frames that are not imprinted. This option is available on our home page or by clicking here.

Unfortunately, due to licensing contracts, there are restrictions on selling single components of the frame, therefore we are unable to sell the matboard only.

We use high-quality hardwood that's known for its straight grain and strength properties. The moulding is stained and then lacquered with a gloss. Some mouldings are lacquered more heavily to obtain a higher gloss than others, this is depending on the desired style.

Please be sure to check our website periodically to view what promotion codes we have available at the time of purchase. To stay updated with our most current offers, follow us on Social Media.

The standard lead time for our diploma frames can take 8-10 days from start to finish. Our custom frames are handcrafted by our frame experts at our Anaheim, CA facility. Due to the customization options available, most frames are made to order once your order has been submitted.

If your school has recently changed its official name and/or seal, please email our Online Services team at cs@universityframes.com, and in most cases we can update the school name on our website.

Depending on when your order was placed, we can look up your frame details by your order number. If you do not have this, please email our Online Services Team a photo of your frame to cs@universityframes.com and we can provide you with the correct frame details.

If you haven’t received an email from us, please check your spam or junk folder. Sometimes, email providers mistakenly flag messages as spam. If you find our email there, unmark it as spam to ensure you receive future communications in your inbox. We also recommend adding our email address to your contacts or whitelist to prevent this from happening again.

Diploma sizes can vary depending on the issuing school, so 8.5x11 inches is not always the default size. We recommend measuring your diploma or contacting your school directly to confirm the exact document size before placing an order.

Please note: The document opening in the frame will be 3/8 inch smaller than the listed size to ensure your diploma fits securely and stays in place.

Use a ruler or measuring tape to measure the width and height of the actual printed diploma (not including any borders or matting). Record the dimensions in inches and double-check for accuracy before placing your order. For a step-by-step guide, please visit our How to Measure Your Diploma page.

If the diploma does not fit due to incorrect sizing, please contact our customer service team. We’ll work with you to resolve the issue and ensure you receive the right frame for your document. You can reach us at cs@universityframes.com or call us at (714) 575-5100 for assistance.