EARLY BIRD SALE

1. When will my order ship?

Most frames are shipped ground within two to three weeks. We offer Next Day, 2nd Day or 3rd Day
shipping. These options will be made available when entering your shipping information before
submitting your order. Please note that selecting an expedited shipping option doesn’t include
processing/manufacturing time. It will however, quicken the lead time that it takes for transit time.

2. How much is shipping?

Free shipping applies to all 50 states, and Puerto Rico. Please call for pricing on other destinations. If you
are redirected to one of our partner sites (indicated by a popup prior to entering the site), shipping costs
will apply.

3. What shipping method do you use?

We use UPS or Fed Ex for most shipping destinations U.S. Mail is used for many international destinations.

4. Where are the prices for the frames?

Please "Build Your Frame" first on the website to get a price. Due to the custom nature of our product
pricing is not shown until you reach the moulding portion of the build-your-frame process. Once you
select a moulding option, you will see pricing appear in the summary box to the left of your screen.

5. I don't see my school listed. Can I still order a frame with my school name on the matboard?

Please call us at (714) 575-5100. We add new schools whenever possible.

6. Can I order a frame with a plain mat?

Yes, there is a 40% discount on all frames that are not imprinted. This option is on our home page.

7. Do I need to send my diploma?

No, the frame comes with instructions on how to easily insert your diploma or document.

8. I don't know the diploma size. Aren't they all a standard size?

Diploma sizes vary depending on a multitude of factors...year of graduation, type of degree, undergraduate degree or post-graduate degree (law and medical degrees are often different sizes). If you have not yet received your diploma or are buying the frame as a gift, you can contact the school directly and get this information. Contact the school's Registrar's Office for exact degree size.

9. What are the outside dimensions of a frame?

It depends on the size of your document and the moulding you choose. Please call Customer Service for this information.

Please call us for more info at (800) 711-1977.